Terms of Rent / Terms of Reservation

1. GENERAL

In the following chapters the Lessor acts directly without an intermediary, where the villa can be reserved at the website www.villaunique.net. Your contract is with the property owner. This contract includes all terms that follow.

2. RESERVING AND PAYMENT
2.1.After you've reserved your temporary reservation, we'll require that you confirm your reservation via e-mail and that has to be done by the person initially named on the reservation ("party reservation head"). The party reservation head needs to be at least 18 years old and authorized to do reservations on the basis of these terms of reservation for all persons named on the reservation. Confirming the information about the reservation with the Lessor the "party reservation head" confirms that he or she is so authorized and that all party members agree to be bound by the terms of reservation. 2.2. The "party reservation head" is responsible for all payments to us. After the Lessor sends the receipt, a minimal non-refundable deposit of 30% from the rent price needs to be sent. The remaining balance of your reservation needs to be received at least 30 days before the date of visiting the villa, if the receipt is paid by bank card, or the difference can be paid in cash on the first day of visiting the villa. The listed terms will be listed in the reservation. The Lessor will send a reminder via e-mail or sms. If you reserve within 30 days before arrival to the villa, the entire amount needs to be paid at the moment of reservation. The reservation can be performed through the contact form on our website www.villaunique.net. The reservations received this way are temporary and will be saved for 3 days before receiving your deposit or full payment if it's applicable. If the payment isn't received within 4 days, the reservation will automatically expire. 2.3. Reservations from parties younger than 18 years old can't be accepted. We reserve the right to refuse reservation with no reason given. 3. CONTRACT
The contract between you, "party reservation head" and the property owner will be made when you pay the deposit (or fully pay the amount if you're reserving within the deadline of 30 days before the date of reserving the villa) and we accept your reservation by issuing a written confirmation. Your contract and all questions that result from it are governed by Croatian law. All litigation, lawsuits and other questions that result from or are connected to this contract will be dealt only through courts in Croatia. It's important that immediately after receiving the confirmation you check the confirmation you received from us. You need to contact us if it seems that some information is inaccurate because it isn't possible to change information at a later date. We can't take on any responsibility if you don't inform us on any inaccuracies in any document within 14 days from when we sent it. 4. PRICES
4.1. The price of the villa is based on the prices presented on the website www.villaunique.net at the time of your reservation or reservation request. 4.2. The Lessor accepts reservations for a week on the least, and in some cases for 5 days in April, May, September and October. 4.3. The properties are completely furnished and equipped. The price of each property includes bedding, electricity, hot and cold water, air conditioning and heating. Heating the pool incurs an additional cost. Satelite/Cable TV don't include access to all channels when available. If internet is available, it's expected that the buyer brings their own laptop. Fax machine means that a fax machine can be provided. Using telephone / internet content need to be paid locally. 5. SECURITY DEPOSIT
5.1. To cover any damage or breakage a security deposit is needed. The deposit will be collected when visiting the villa and amounts to 500 € per villa. For groups of young people (younger than 22 years) an additional security deposit of 500 euros is needed on check in. For telephone use, internet access or other services, a higher deposit could be needed to cover additional costs. You'll be informed about this during the reservation or if you decide that you want to use additional services, a higher deposit will be confirmed on arrival to the villa. We ask that you have this money ready on arrival, if not, entrance to the villa can be postponed until the deposit has been done. 5.2. The deposit is returned at the end of your stay after the owner checks the villa for damage. 6. RESERVATION CHANGE
If you're unable to travel you have the right to transfer your villa to another person. You need to inform us about this in writing at least 42 days before the reservation date. We'll charge a 50,00 euro supplement feed per reservation. You'll also be responsible for additional expenses that resulted from this transfer. Until we receive the full amount, you and the person that's taking your place are responsible for the full payment for the villa. FILING CONSUMER COMPLAINTS NOTICE ABOUT MAKING WRITTEN COMPLAINTS in accordance to pt. 8. pg. 2. Consumer protection law (NN 79/07, 125/07, 79/09 i 89/09): In case of irregularities the Lessor will try to rectify all of the irregularities that are confirmed on location, which can be rectified. In the case of irregularities, the "party reservation head" has the right to deliver a copy of a written complain that was made on location. If the irregularity isn't rectified on location, the "party reservation head" is obliged to ask for a confirmation that makes it clear that the service wasn't provided contractually. The "party reservation head" is obliged to provide the written complaint in 3 days since the reservation ended by email at: www.villaunique.net or by regular mail to Jasminka Stupar, Pula, Put od fortica 32. Savo Stupar had the right to refuse the complaint by the "party reservation head" if it was sent after the deadline. Jasminka Stupar is obliged to solve the written complaint within 14 days from receiving it and if it requires additional information, Jasminka Stupar can prolong the deadline for an additional 14 days. The "party reservation head" denounces the right to mediation by any other person, making media statements, arbitrage by other institutions and lawsuits during the time needed to resolve the complaint, 14 or maximum 28 days since providing the complaint.